Return and Refund Policyphoenixadmin2021-01-05T12:48:36-07:00
If you have a material defect with your Cleanroom Fogger within 14 days of receipt, we will replace it with a new product of the same model. Contact our customer service department at +1 (719) 428-4042 to request an RMA number. We will issue the RMA number and provide information on how to return your product for a replacement.
Any unopened product that is returned and not damaged in any way as determined by Applied Physics, Inc., will incur a 25% restock fee to your returned product. If damaged, the customer is responsible for payment of the full invoice.
Return shipping is the responsibility of the Customer.
The product must be unopened, and in 100% resellable condition.
The exterior of the package must be free from damage or markings of any kind.
We must receive the returned item within 7 days of the original ship date.
Non-returnable, non-refundable products
Due to the nature of the following products, the following items are non-returnable:
Consumable items, Polystyrene Latex Spheres are non-returnable
Consumable items, Silica Particles are non-returnable
Custom Manufactured Items, PSL Wafer Standards are non-returnable
Custom Manufactured products, Silica Wafer Standards are non-returnable
Products built to a Customer Specification are non-returnable
Any product that has been opened and or used, as determined by Applied Physics, Inc. is non-returnable