Refund Policy
If you have a material defect with your Cleanroom Fogger within 14 days of receipt, we will replace it with a new product of the same model. Contact our customer service department at +1 720-635-3931 to request an RMA number. We will issue the RMA number and provide information on how to return your product for a replacement.
Any unopened product that is returned and not damaged in any way as determined by Applied Physics, Inc., will incur a 25% restock fee to your returned product. If damaged, the customer is responsible for payment of the full invoice.
Return shipping is the responsibility of the Customer.
- The product must be unopened, and in 100% resellable condition.
- The exterior of the package must be free from damage or markings of any kind.
- We must receive the returned item within 7 days of the original ship date.
Non-returnable, non-refundable products
Due to the nature of the following products, the following items are non-returnable:
- Consumable items, Polystyrene Latex Spheres are non-returnable
- Consumable items, Silica Particles are non-returnable
- Custom Manufactured Items, PSL Wafer Standards are non-returnable
- Custom Manufactured products, Silica Wafer Standards are non-returnable
- Products built to a Customer Specification are non-returnable
- Any product that has been opened and or used, as determined by Applied Physics, Inc. is non-returnable